Training Terms and Conditions

These Training Terms and Conditions apply to training supplied by NProject, registered in England and Wales, whose registered office is 3rd Floor, 207 Regent Street, London, England, W1B 3HH ("NProject", "we", "us" or "our"). You can contact us at hello@nproject.co.uk.

These terms govern NProject training bookings, including instructor-led live virtual training, corporate classroom training and self-paced/on-demand training only when a particular digital course is launched and offered for purchase. They do not govern standalone consultancy engagements (including project management, programme management, Agile, Waterfall, business analysis and process-improvement consulting). Consultancy is supplied under a separately accepted consultancy proposal, statement of work or consultancy services agreement covering scope, deliverables, fees, acceptance, intellectual property, confidentiality, responsibilities, liability, termination and applicable law. Where one engagement includes both consultancy and training, the signed agreement must identify which terms apply to each part. A separate written training proposal or corporate training agreement may add to or vary these terms, subject to applicable law.

A person who buys wholly or mainly outside their trade, business, craft or profession is a "Consumer". Any other customer is a "Business Customer". A "Participant" is the individual attending or accessing the training, whether or not that person paid for it.

Consultancy client enquiries and bookings: A website enquiry or a Cal.com consultation appointment does not itself create a paid consultancy contract. Consultancy work will begin only under agreed written terms addressing the specific assignment, including international clients and any necessary jurisdiction-specific provisions. This training document should not be presented as the complete contract for consultancy services.

Course descriptions, dates, delivery method, price, included materials, prerequisites and any material limitations will be shown on the relevant webpage, proposal, quotation or booking page before the booking is completed.

A booking request is an offer to purchase training. A binding contract is formed when NProject sends a booking confirmation or otherwise confirms acceptance in writing. We may decline a booking before acceptance, including where a course is full, prerequisites are not met, payment cannot be verified or an obvious pricing or description error has occurred.

The customer must ensure that names, contact details, course selections, accessibility requests and invoice information are accurate. A person making a booking for another Participant confirms that they are authorised to do so and will provide the Participant with these terms and relevant privacy information.

NProject is an authorised training partner of PMI and GPM Global, subject to its current partnership agreements and applicable course-delivery authorisations. Customers interested in PMI or GPM training not currently listed on our website are encouraged to contact hello@nproject.co.uk. Course availability, prerequisites, delivery arrangements, inclusions and prices will be confirmed before any booking is accepted. Listing a professional qualification does not guarantee that every associated course is available at all times.

Published prices and any mandatory taxes or charges will be clearly stated before a customer becomes bound to pay. Corporate training is individually quoted; venue, travel, accommodation, materials, vouchers and any other mandatory charges will be disclosed before acceptance. We will not retrospectively add taxes or charges to an accepted fixed-price booking unless the agreement and applicable law expressly permit it. Payment is due as stated at checkout, on the invoice or in the accepted proposal. NProject may lawfully and proportionately suspend access or attendance where payment is overdue. Optional extras require express agreement. Obvious pricing errors may be corrected before contract acceptance; any cancellation after acceptance is subject to applicable law and appropriate refund of sums paid.

Payment is due as stated at checkout, on the invoice or in the accepted proposal. NProject may suspend course access, withhold joining instructions or decline attendance where payment remains overdue, provided that doing so is lawful and proportionate.

Optional extras will not be charged unless the customer expressly agrees to them. Where a price is clearly incorrect and a reasonable customer would have recognised the error, NProject may cancel the affected booking and refund all sums paid.

Eligible returning customers may receive a 10% loyalty discount on the eligible tuition price of their second and subsequent qualifying paid NProject course purchases. Eligibility requires NProject to verify at least one earlier genuine, fully paid qualifying course order attributable to the same customer. Unpaid, cancelled, reversed or fully refunded orders do not establish eligibility. The applicable discount and final price will be displayed before payment. Discounts are not applied retrospectively to confirmed orders unless NProject agrees or the law requires it.

The loyalty discount cannot be used with Refer & Earn codes, PMP affiliate codes or other promotional discounts on the same purchase. No more than one promotional discount applies to a booking. NProject may request reasonable information to confirm customer identity and order ownership and to prevent duplicated or fraudulent claims.

Subject to the separately published Refer & Earn Programme Terms, a verified eligible former NProject learner may apply to receive a unique referral code. A qualifying new learner who uses a valid code when booking an eligible course receives 10% off the applicable course price. Referral codes cannot be used by the referrer for their own bookings or combined with loyalty or affiliate discounts.

An approved referrer may earn a GBP 50 reward for each qualifying referred learner, provided the referred learner completes the course, all applicable refund and cancellation periods have expired, the payment remains valid and NProject has verified compliance with the programme rules. Rewards remain pending until approved and are paid by bank transfer; rewards are not an automatic checkout credit. Any refunded, reversed, duplicate, self-referred or ineligible transaction may be excluded, cancelled or adjusted. The separate programme terms set out application, eligibility, anti-fraud and reward-payment conditions.

The Refer & Earn programme has separate published eligibility and testimonial requirements. A testimonial video and publication permission may be required under those programme terms; publication permission is subject to applicable data protection law and an individual may exercise applicable data-protection rights. No submitted video is automatically published. Consult the current Refer & Earn Programme Terms and Privacy Policy for full details.

The PMP affiliate programme applies only to eligible PMP Basic and PMP Standard courses, and only to affiliates formally approved by NProject under an accepted affiliate agreement. A valid affiliate code may provide a customer discount of 10% on an eligible booking. Referral, loyalty and affiliate discounts cannot be combined.

Subject to the affiliate agreement, an approved affiliate earns commission equal to 10% of the qualifying final discounted tuition amount actually paid. Commission is not due on refunds, reversals, chargebacks or ineligible transactions, and remains pending until the referred learner completes the course and the applicable cancellation, refund and payment-dispute clearance conditions have been met. Approved commission is payable within 10 UK business days after those conditions are satisfied and NProject confirms eligibility. Affiliate contracts govern advertising disclosures, permitted promotions, tax records, bank-payment details, termination and disputed or outstanding commissions.

NProject intends to offer up to one supported free training place per month during announced application periods, subject to cohort capacity, course suitability and published programme conditions. The normal maximum learner cohort size is 20. A free place is not guaranteed merely by applying, and there is no cash alternative. Dates, the application window and the number of places actually offered will be published before the relevant allocation.

Applicants must demonstrate genuine inability to afford their chosen course, meet the course and certification-body prerequisites applicable to the selected programme (including PMI or GPM requirements), and provide truthful information reasonably requested for eligibility review. Eligible applicants may include students and junior professionals seeking or developing a project-management career, but availability is not restricted to those categories where other applicants meet the published criteria. Where more than one eligible application is received, places are considered in the order complete eligible applications are received, subject to an appropriate verification process and the applicant being available for the relevant upcoming cohort.

NProject will request proportionate supporting evidence only where reasonably necessary. Applicants may redact unrelated information. Materially false submissions may lead to rejection or withdrawal after fair review and an opportunity to clarify discrepancies. An unsuccessful application does not create a right to a future free place. Personal information is handled under the Privacy Policy.

A successful supported learner receives the same training content, teaching, course materials and included benefits as a paying learner in the same course and package. Any examination voucher or first-attempt fee is included only where it is already an advertised inclusion of that standard paid course or package; for CSPP courses, the existing included first-attempt examination voucher remains included. Separate certification-body fees and prerequisites that are not included in the usual paid package remain the learner's responsibility. Testimonials, photographs and publicity participation are optional and are not conditions of receiving a place.

Free-course places are subject to published Free Training Initiative Terms. Consumer statutory rights applicable to the training remain unaffected; however, a person who has paid no tuition has no tuition amount to be refunded under a monetary refund or tuition-only guarantee.

• Attend punctually and participate for the required course hours.
• Complete any clearly identified pre-course work, portal activities, practice questions, assessments and attendance verification.
• Use course access, logins and materials only for the registered Participant and not share them with others.
• Comply with reasonable instructions, health and safety requirements, online-platform rules and the Learner Code of Conduct.
• Provide a suitable device, stable internet connection, audio capability and software for live online or self-paced courses, unless NProject has agreed to provide them.
• Check independent certification eligibility requirements and application deadlines.

A certificate of completion, contact-hour record or professional-development record may be withheld until the Participant has completed the stated attendance and course requirements. NProject does not control or guarantee a certification body's application, audit, examination, scoring, scheduling or certification decision.

This section applies only to Consumers who enter into a contract online, by telephone, by email or away from NProject's business premises. It does not apply to Business Customers.

A Consumer normally has 14 calendar days from the day after the contract is made to cancel without giving a reason. To cancel, the Consumer must send a clear statement to NProject by email or post. The model form in Schedule 1 may be used but is not compulsory.

If the Consumer asks NProject to begin a service during the 14-day cancellation period and then cancels before the service is fully performed, NProject may charge a proportionate amount for the service supplied up to cancellation. The right to cancel is lost once the service has been fully performed only where the Consumer expressly requested early performance and acknowledged that the right would be lost on full performance.

For digital content supplied without a physical medium, such as downloadable materials or immediate self-paced access, the Consumer will lose the 14-day cancellation right once supply begins only where the Consumer expressly consented to immediate supply and acknowledged the loss of the right. If those steps are not completed correctly, the statutory cancellation right is not displaced.

Where a valid statutory cancellation is made, NProject will refund the sums due without undue delay and no later than 14 calendar days after being informed of the cancellation, using the original payment method unless another method is expressly agreed. NProject will not charge a refund fee.

How this section works

The table below is an additional commercial policy for change-of-mind cancellations. It does not reduce a Consumer's statutory cancellation or service-quality rights. Any amount retained will not exceed NProject's reasonable net loss directly caused by the cancellation.

The percentages are maximum charges, not penalties. NProject will take reasonable steps to reduce its loss, including offering the place to another customer where practicable. If the amount retained would exceed NProject's reasonable net loss after avoided costs and any resale are taken into account, the excess will be refunded.

The "eligible course fee" means the amount paid for the affected training place, including applicable VAT, but excluding any third-party item that was separately identified before purchase and has already been irreversibly supplied or allocated, such as a non-refundable examination voucher or personalised licensed material. NProject will explain any deduction on request.

A Participant who has attended any part of a live course is not entitled to an automatic change-of-mind refund under this commercial policy. This does not affect statutory remedies where the service was not supplied with reasonable care and skill or as agreed.

A Participant may request one transfer to another available NProject session without an administration fee if the request is received at least 48 hours before the original scheduled start. The replacement session must normally begin within six months of the original course date, and any increase in course price must be paid before attendance.

A transfer is subject to availability and is not effective until confirmed by NProject. Further transfers, transfers requested less than 48 hours before the start, or transfers outside the six-month period may be refused or may carry a reasonable charge reflecting NProject's resulting costs and losses.

If a transferred booking is later cancelled, any commercial refund will be calculated by reference to the original course start date and the original amount paid, unless applicable law requires a different result. This prevents a transfer being used to reset a cancellation deadline. Statutory rights and cancellation caused by NProject remain unaffected.

A Business Customer may nominate a substitute Participant for the same course, subject to prerequisites, identity checks, licensing restrictions and reasonable notice. Consumer substitutions are considered on request.

NProject may make reasonable changes to a trainer, timetable, venue, platform or course sequence where necessary, provided that the essential nature and value of the course are not materially reduced.

NProject may cancel or materially reschedule a course because of insufficient enrolment, trainer illness, venue or platform failure, safety concerns, legal or accreditation requirements, or circumstances beyond reasonable control. We will notify affected customers as soon as reasonably practicable.

Where NProject cancels a course and does not provide an equivalent replacement acceptable to the customer, the customer may choose a transfer, credit or refund of the affected course fee. Where NProject makes a material change to the date, location or delivery method and the Participant cannot reasonably attend, the same options will be offered.

NProject is not responsible for avoidable travel, accommodation or other arrangements booked before a course is confirmed, or for costs that could reasonably have been reduced by using flexible or refundable bookings. This does not exclude liability that cannot lawfully be excluded or losses that NProject must compensate under applicable law.

NProject offers live virtual and may arrange in-person instructor-led corporate training, including eligible PMP, CAPM and CSPP programmes, subject to client requirements, instructor and location availability, suitable facilities and applicable PMI/GPM delivery authorisations. Corporate prices are quoted individually according to the selected course, group size, delivery format, location and agreed requirements. Published individual virtual-course prices do not automatically apply to bespoke corporate delivery. No particular delivery format or date is guaranteed before NProject confirms the booking.

For in-person delivery, applicable venue costs, instructor travel, accommodation and any other additional charges will be disclosed in the quotation before acceptance. A corporate booking is binding only when NProject confirms in writing the agreed scope, price, dates, location or online arrangements, participant numbers, inclusions, payment terms and any applicable cancellation, substitution or rescheduling conditions. An expressly accepted corporate agreement may vary these general terms for that booking, subject to applicable law.

When NProject launches a self-paced or on-demand course for purchase, that course's checkout and pre-contract information will state its content, delivery platform, total price, access duration and start date, technical requirements, support, learner obligations, prerequisites, included materials and certification limitations. It will explain whether the purchase is digital content, a digital service or a combination, and the applicable legal cancellation and quality rights. No particular course is available merely because it is described as planned or coming soon.

For digital content supplied without a physical medium, any loss of a statutory withdrawal right on immediate supply requires the legally prescribed express consent and acknowledgement before supply begins. For services and ongoing digital services, the rules can differ: an express request to begin during the cancellation period does not automatically remove every cancellation right, and any charge following cancellation must be lawful and proportionate. NProject will implement the appropriate checkout disclosures, recorded choices and order confirmation for the actual course product and jurisdiction before launch.

In addition to statutory rights, NProject may approve a discretionary change-of-mind refund requested within 48 hours of purchase where no more than 10% of the course has been accessed, no substantial material has been downloaded, no assessment submitted and no certificate issued. This concession does not restrict any statutory entitlement, including where a learner has not accessed the course.

If a learner cannot access a purchased self-paced course because of a problem attributable to NProject or its learning platform, NProject will investigate promptly and provide any remedy required by applicable consumer law. Where a refund is due, NProject aims to process it within 10 UK business days of approving the refund, and always within any shorter legally applicable deadline. A customer who has not accessed or used the course may request cancellation, which will be assessed under statutory cancellation rights and any additional refund policy disclosed at purchase. Nothing in these terms limits statutory cancellation rights or remedies for faulty digital content or services.

Self-paced, on-demand courses may be advertised as coming soon but are not available for purchase until NProject publishes the specific content, total price, access and support terms, platform, prerequisites, included materials, certification limitations and cancellation information. No estimated release date creates an entitlement to access or enrolment. NProject will test delivery, access controls, confirmation emails, refund handling and any legally required immediate-access choices before enabling purchases.

Prices displayed for NProject self-paced courses are initially intended for customers in the United Kingdom and will be stated in pounds sterling (GBP). Customers outside the UK may contact NProject about availability and applicable pricing. NProject may introduce lawful country-specific pricing and currencies in future, based on the customer's verified country of ordinary residence or usual business establishment, relevant taxes and other disclosed pricing factors. A VPN, proxy or temporary travel location does not by itself alter a customer's normal residence or regional pricing eligibility. Customers must give accurate country and billing information. NProject may reasonably request clarification of inconsistent information, but will not retrospectively change an agreed purchase price without a lawful basis. Before payment, the final applicable price, currency, taxes and mandatory charges will be clearly displayed. Any future international pricing will be subject to applicable consumer, tax and geographic-pricing requirements.

Nature of the guarantee

This is a conditional promise to refund eligible NProject course tuition after three unsuccessful PMP examination attempts. It is not a promise that any Participant will pass, and it is separate from statutory rights.

The guarantee applies only where the relevant instructor-led PMP Exam Preparation Course was expressly advertised and confirmed as including the guarantee when booked. The current standalone NProject PMP Course Tuition Money-Back Guarantee Conditions govern the detailed conditions for future eligible bookings; they must be available before purchase. Schedule 3 below summarises those conditions and must be read consistently with the applicable standalone guarantee in force at booking. NProject will not impose additional eligibility conditions that were not properly disclosed before booking.

PMI determines PMP eligibility, examination administration, scheduling, security, scoring and certification. NProject cannot control those matters. The guarantee does not cover PMI membership fees, application fees, examination or re-examination fees, travel, accommodation, lost earnings or separately itemised third-party products.

NProject will provide training with reasonable care and skill and in accordance with material information supplied before the contract. If a Consumer believes that the service does not meet these standards, they should contact NProject promptly and use the Customer Complaints and Resolution Policy.

Where required by law, NProject will provide repeat performance within a reasonable time and without significant inconvenience, or an appropriate price reduction where repeat performance is impossible or cannot be provided within a reasonable time without significant inconvenience. A price reduction may be up to the full affected price in an appropriate case.

Participants must behave respectfully and must not harass others, disrupt training, misuse systems, infringe intellectual property, share confidential information, record a session without permission, impersonate another person or engage in examination or academic misconduct.

NProject may issue a warning, restrict participation or remove a Participant where reasonably necessary to protect people, systems, confidential information, course integrity or the rights of others. Except in serious or urgent cases, NProject will normally explain the concern and give a reasonable opportunity to correct the behaviour.

Any refund following removal will be assessed fairly by reference to the reason for removal, the service already received, NProject's loss and applicable law. Removal does not automatically remove a Consumer's statutory rights.

Course materials are owned by NProject, PMI, GPM or another identified licensor. Payment grants the registered Participant a personal, limited, non-exclusive and non-transferable licence to use the materials for private study and professional development during any stated access period.

Materials may not be copied, sold, uploaded, shared, recorded, translated, adapted, used to train artificial-intelligence systems, or used to deliver competing training without prior written permission, except to the limited extent permitted by law.

NProject welcomes requests for reasonable adjustments. Participants should contact us as early as possible so that requirements can be discussed. We may request information reasonably necessary to understand and arrange an adjustment, and will handle that information in accordance with our Privacy Policy.

Adjustments relating to a PMI examination must be requested from and approved by PMI under its own procedures. NProject can provide reasonable assistance but cannot approve examination accommodations.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot lawfully be excluded, or any other liability that the law does not permit NProject to exclude or limit.

For Consumers, NProject is responsible for losses that are a foreseeable result of NProject's breach of contract or failure to use reasonable care and skill. NProject is not responsible for business losses suffered by a Consumer, or for losses that were not foreseeable, were caused by inaccurate information supplied by the customer, or could reasonably have been avoided.

For Business Customers, subject to the previous paragraph and any signed agreement, NProject will not be liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill or anticipated savings. NProject's total aggregate liability arising from a booking will not exceed 100% of the fees paid or payable for the affected course, except where a higher limit is required by law. These business limitations apply only to the extent that they are reasonable and enforceable.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, provided that the affected party takes reasonable steps to minimise the impact. If such an event prevents NProject from delivering a material part of the course within a reasonable period, the customer may end the affected part of the contract and receive a refund for services not supplied.

NProject processes personal information in accordance with its Privacy Policy. Information may be shared with trainers, platforms, corporate sponsors, payment providers, accreditation or certification bodies and other recipients where necessary and lawful. Corporate customers must ensure that they have a lawful basis for providing Participant information to NProject.

Questions, cancellations and complaints should be sent to hello@nproject.co.uk. Complaints are handled under NProject's Customer Complaints and Resolution Policy. A final internal response does not restrict any statutory right or lawful remedy.

Where a complaint concerns PMI content, contact hours or ATP compliance, the customer may also use the appropriate PMI support route after NProject's internal process. NProject will cooperate with any valid PMI review, subject to confidentiality and data-protection requirements.

The terms that apply are those accepted when the booking is made. NProject may update terms for future bookings. We will not retrospectively make a material change that disadvantages an existing customer unless the change is required by law, a regulator or an accreditation body and is implemented fairly.

These terms are governed by the laws of England and Wales. A Consumer resident in another part of the United Kingdom retains any mandatory protection available under the law of their home jurisdiction and may bring proceedings in the courts available to them under applicable law. Business Customers submit to the exclusive jurisdiction of the courts of England and Wales unless a signed agreement states otherwise.

Complete and return this form only if you wish to cancel a qualifying consumer distance or off-premises contract. You may instead send any clear statement of cancellation.

Send to
NProject, 3rd Floor, 207 Regent Street, London, England, W1B 3HH
Email: hello@nproject.co.uk

This schedule is a convenient summary. Sections 5 to 9 of these terms contain the full rules and take priority if the summary is incomplete.

A. Eligibility

• The booking confirmation expressly states that the course includes this guarantee.
• The Participant is the named attendee and the eligible course tuition has been paid in full.
• The Participant attends the entire course and completes any approved make-up session for unavoidable absence before the first examination attempt.
• Before the first examination attempt, the Participant completes mandatory practice examinations, portal activities and assignments, and any completion standards clearly communicated before booking or at the beginning of the course, and receives their Certificate of Completion.
• The Participant meets PMI's eligibility requirements, submits accurate information, complies with PMI and test-provider rules, and personally sits each examination attempt.
• All three unsuccessful PMP examination attempts take place within 120 calendar days after the eligible NProject course concludes.
• The Participant must provide official evidence of each unsuccessful PMP examination attempt when making a claim. Notification after each attempt and additional remedial study are encouraged as learner support but are not separate mandatory conditions of this guarantee unless expressly included in the applicable standalone guarantee accepted for that booking.
• The third-attempt claim is submitted within 30 calendar days after the third unsuccessful attempt.
• NProject will consider a reasonable extension where documented PMI or authorised testing-provider unavailability, examination cancellation, material examination-system failure, serious illness or another exceptional circumstance beyond the Participant's reasonable control makes the 120-day requirement impossible. The Participant should notify NProject as soon as reasonably possible and supply proportionate supporting evidence.

B. What must be submitted with a claim

• Booking confirmation and proof of payment.
• Certificate of Completion.
• Official evidence of the date and unsuccessful result for each of the three attempts.
• Reasonable evidence of completion of the mandatory course learning and portal activities described in the applicable standalone guarantee.
• The Participant's current contact and refund-payment details where reasonably required.

C. Refund amount and payment

• A valid claim receives 100% of eligible course tuition actually paid to and retained by NProject. Where an eligible booking includes a loyalty, referral, affiliate or other promotional discount, the refund is calculated using the eligible tuition actually paid to and retained by NProject after applying the discount. No refund exceeds the eligible tuition paid.
• The refund does not include PMI membership, application, examination or re-examination fees; travel or accommodation; lost income; interest or finance charges; separately itemised examination vouchers; separately itemised licensed materials or third-party products that have been supplied; or any other course or service.
• NProject will normally acknowledge a guarantee claim within two UK business days and communicate its decision within ten UK business days after receiving all reasonably necessary evidence. An approved refund will normally be processed within ten UK business days after approval, using the original payment method where practicable, subject to any shorter statutory deadline. Banking and payment-provider processing times may vary.

D. Exclusions

• The guarantee does not apply where an examination result is cancelled, withheld or invalidated because of misconduct, identity issues, rule breaches, payment reversal or inaccurate application information.
• The guarantee does not apply where the Participant does not complete the conditions above, misses a required deadline without an agreed extension, or refuses to provide reasonable evidence needed to verify the claim.
• The guarantee is personal to the named Participant and cannot be transferred, assigned or exchanged for credit.
• Only one guarantee refund may be claimed for the same Participant and certification examination.

E. Relationship with PMI and statutory rights

• PMI is independent of NProject and determines certification eligibility, examination content, administration, scoring and results. NProject's guarantee is offered by NProject alone and is not a PMI guarantee.
• This commercial guarantee is additional to, and does not replace or restrict, any statutory rights relating to cancellation, digital content or the quality of training services.